Andy Mark is the Spartanburg franchise owner of ARCpoint Labs, a new 1,980-square-foot drug screening clinic at 115 Southport Road. Originally from Michigan, Mark previously served as a business development manager for a large medical clinic group. He and his wife, Caroline, who is a French and Spanish professor at Wofford College, live in Woodruff.
Becoming an owner
I was looking for an opportunity to have my own business. When I came across ARCpoint, I was very impressed. I found out that they have a franchise office in Greenville… ARCpoint is unique. I thought it would be a great fit for Spartanburg.
A different experience
We try to provide (drug screening, paternity testing and other services) in a comfortable, professional environment. I think most labs you go to are not that way. When you get drug tested, let’s face it, it’s not like you’re going to lunch. People don’t want to be there. They’re not happy about it. That’s where we are different.
I have a rule that if anyone calls our front area a waiting room, it’s going to cost them a dollar. Just kidding. We call it our welcome room. I wanted an environment that really looks great — clean, inviting, friendly… We take the time to explain everything to our customers and talk them all of the way through the process. We also wanted to make it quick for people. We’ll add as much staff as we need to. I want the maximum wait time to be no more than 15 minutes.
I am a proponent of lab-based tests. We can do an instant test. But (an instant test) only shows that there’s something there that’s not supposed to be there. It’s basically just a non-negative. There are a lot of things that can cause a non-negative. A lab-based test is going to determine what’s there… This will prevent an applicant from missing out on a good job, or an employer from missing out on a good employee.
Chain of custody
The ARC in ARCpoint means “accurate, reliable and confidential.” The chain of custody is the first thing an attorney is going to attack. We closely monitor every step of the process and sign off on the specimen itself. You just can’t have technicians who aren’t paying attention.
I’ve really fallen in love with this community. It’s a dynamic city. The more I learn about it, the more I love it. We have seven colleges, the influence of some great business leaders and world-class companies… It’s a well-planned, growing community that’s not overcrowded… The people are fantastic… My hope is for this to be successful so that we can give to a range of charitable organizations and missions.
Staff writer Trevor Anderson compiled this report.